Using customer experience (CX) design as the basis of our thinking we identify key areas of opportunity for business growth. We help you develop a strategy and implement your next-gen web experience.
“Before working with We Are Genki, I hadn’t had any experience with CX centric strategy but it’s pretty safe to say this new way of thinking has completely revolutionised my company.” Joshua Lewis, CEO Dorks Delivered
Customer Experience (CX)
Customer Experience: A customer experience is any point a customer interacts with a brand or service in any way (directly or indirectly) and how they perceive the experience relative to their expectations.
CX Design: We use customer experience design tools and techniques to discover exactly how customers are interacting with a business. We then devise a strategy for improving the customer experience in ways that will get maximum business results.
Some of the tools we use are:
- Customer personas
- Customer journey mapping
- Customer behaviour research
- Business intelligence analysis
Next-gen Web Experiences
We work with conversion oriented web companies on implementing their CX focussed websites. We work on all types of web experiences, but we’re really great at ecommerce.
Magento Ecommerce Platform
Magento is our preferred platform for full-featured ecommerce implementations. It’s an industry leading ecommerce platform well known for its enterprise-class features and customisability.
- Powerful, stable, robust
- In-depth control over user experience
- Integrates well with other business systems
- Enterprise support available
Magento allows for complete control over how things work and how they’re presented. We make full use of this customisability in our own in-house developed themes.
What Happens Next?
We give you access to everything you need to get huge results. Work with our team of specialists in customer experience, design, strategy, and development. Everything’s in scope, starting at $15,000/month.
Ready to get started?